Support

Questions, problems or ideas? Email support@milliarium.app and we'll get back to you.

Common questions

What counts toward my journey?

Your walking and running distance from Apple Health, from the moment you tap Begin. It includes distance from your iPhone and Apple Watch, so there's nothing to start or stop.

My distance isn't moving

• Check that Milliarium can read your distance: open the Health app, tap your profile picture, then Apps under Privacy, then Milliarium, and turn on Walking + Running Distance.
• Check that the Health app itself shows walking and running distance for today.
• Open Milliarium and pull down on the Journey tab to refresh.

Can I walk more than one journey at once?

Your steps count toward one journey at a time. You can pause a journey and resume it later from the Library, and its progress is kept.

Does it work on Apple Watch?

Yes. Your journey appears on your watch, with a map and complications for your watch face. Begin and pause journeys on your iPhone.

What's free, and what does All Access add?

Eight trails are free, with no daily limit. All Access opens every other journey, and every new one as it arrives, for as long as you subscribe.

How do I cancel All Access?

In the Settings app, tap your name, then Subscriptions, then Milliarium. Cancel at least 24 hours before it renews. You keep All Access until the end of the period you've paid for.

What happens to my journey if my subscription ends?

A premium journey you're walking pauses where it is, and your progress is kept. Subscribe again and it carries on from there. Free trails aren't affected.

My subscription is locked on a new device

Open the Shop, or Settings in the app, and tap Restore Purchases. Anything bought with the same Apple Account unlocks again.

How do I ask for a refund?

Purchases are made through Apple, so refunds are too. Visit reportaproblem.apple.com and choose the purchase.

How do I start over?

In the app, open Settings and tap Erase All Data. It erases your journeys, passport stamps and settings. Your purchases and your Health data aren't affected.

Is my health data private?

Yes. Milliarium only reads your walking and running distance, never writes to Health, and your health data stays on your device. See the Privacy Policy.